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100 Day Priorities

Tenants told us they wanted us to focus on these priorities in the First 100 Days. Here’s how we did from June to August.

Safety and Security

Tenants want to feel safer in their communities and homes.

  • Completed 6 key FOB audits
  • Cancelled 191 inactive FOBs
  • Establishing a safety and security Quality Improvement Project
  • Completed 6 building Safety and Security Audits

Communications with Staff

Tenants want to have better relationships with staff.

  • A plan is being developed for further staff training when working with seniors in the areas of: Empathy, Patience, Respect, People Skills

Access to Support and Services

Tenants want improved access to support and services to continue to live independently in their homes.

  • 363 tenant referrals made to support agencies from June to August
  • Reallocating seven staff resources to create a pest control team to help support tenants in need

Community Development

Tenants want more opportunities to socialize with each other and improved access to common spaces.

  • Board approved Tenant Action Fund: Funded 17 tenant-led events equaling $14,293
  • Current community programs include: 6 Faith -based 10 Health and Wellness 11 Food Security 19 Personal Development 70 Social Recreation
  • The CEO Listening Tour visited over 600 tenants at 22 buildings
  • Quality Improvement Projects underway based on tenant feedback
  • Hired full-time Complaint Resolution Specialist to document and respond to tenant complaints
  • Completed tenant engagement for 85 tenant and agency-led programs across
  • Fall consultations are planned for 30 programs across 20 buildings including tenant input on Use of Space policy

Tenancy Management

Tenants want help understanding forms and processes related to keeping their tenancy.

  • Decreased the number of outstanding rent reviews
  • Seniors Services Coordinators are prepared to provide more support for the 2023 tax season
  • A comprehensive staff training plan is being developed

We share this information to show progress, knowing that much more work needs to be done in all of these areas. While this report is only for the First 100 Days, these items are now ongoing priorities for us, as part of our Quality Improvement Projects. We’ll continue to keep you updated on our progress.

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You’ve spoken. We’re listening and responding. 

Many tenants have identified these areas need service improvements: 

  • Safety and Security  
  • Pest Management 
  • Staff and Tenant Relationships  

Are you interested in improving these areas?  

We are looking for 12 tenants to join us on these quality improvement projects. Some work is already underway, and we know much more needs to be done.  

We would like to hear from you if: 

  • You have experiences that can contribute to changes in these areas; 
  • You are comfortable with technology. Some meetings may be online, and information will be sent by email; 
  • You are willing to work with other tenants to help build solutions that help everyone. 

This is open to all tenants. If you are interested, please join us for an online information session. 

  • Date Monday, October 24, 2022 
  • Time 1:00 – 2:00 pm 
  • Meeting link : https://bit.ly/3Sa30bh
  • Join by phone : 1 416 216 5643

More information about project start dates and time commitments will be shared at the online session.  

For more information, please email communications@torontoseniorshousing.ca  

Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.

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Municipal election Do’s and Don’ts

TSHC is reminding tenants about Toronto’s municipal election on  Monday, October 24.  TSHC encourages tenants and staff to participate in the election, following the election guidelines for campaigning in our communities.

What to do

Do vote.

You can vote on October 24 or in advance. You should receive a Voter Information Card in the mail. Please consult toronto.ca/elections for information on advance voting and the location of your  voting station.

Do allow candidates to canvass in your building.

It’s any candidate’s right to be able to access potential constituents for the purpose of canvassing, which includes knocking on doors, talking to tenants and leaving flyers behind with those tenants.

Do put up election signs inside your home.

Examples include in your window or on your wall.

What not to do

Don’t put up election signs on your balcony or in common areas of your building.

This is both dangerous and against the law.

Don’t share any personal information you’re not comfortable sharing.

This includes with candidates who come to your door, or with anyone else. TSHC will not share tenant lists with candidates or political parties. We respect tenant privacy.

For more information about Toronto’s municipal election, visit toronto.ca/elections, email elections@toronto.ca or call 3-1-1.

Contact the Tenant Support Centre at 416-945-0800 if you need this poster in an alternate language or format.

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Both the City of Toronto bylaw and the policy in our buildings requiring masks are no longer in effect. Wearing a mask in our buildings is now a choice, not a requirement.

Based on public health advice, you should wear a mask:

  • If you feel it is the right choice for you, based on your level of risk
  • In crowded indoor settings
  • For 10 days after first showing signs or symptoms of COVID-19, testing positive or having close contact with a case
  • For 14 days after returning from international travel if you are not fully vaccinated

Now that wearing a mask is a personal choice, please be respectful and considerate of the decisions of others.

Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.

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Frequently Asked Questions

Your building will become part of the new Toronto Seniors Housing Corporation on Wednesday, June 1, 2022. We plan to make this a smooth and gradual transition.

What changes on June 1, 2022:

  • Building operations: Toronto Seniors Housing Corporation will operate the building, deliver services and be there to support tenants.
  • Help line: Tenants will call the Tenant Support Centre at 416-945-0800 to request maintenance or information. It will be available 24 hours a day, seven days a week.

What does not change on June 1, 2022:

  • Paying rent: You will continue paying rent to Toronto Community Housing. The way you pay your rent will stay the same. Rent will still be due on the first of the month.
  • Staff: The staff who work in your building will stay the same to meet your day-to-day needs. They will also be your first point of contact.
  • Building repairs: Toronto Community Housing will still own the building, and will take care of any major building repairs or upgrades.

This poster is also available in other languages:

Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.

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Fraud can come in many forms, like:

  • Phone calls or text messages
  • Email or messages on social media
  • Letters in the mail
  • In person

Examples of recent scams:

Rent arrears: 

  • “Hi, this is Toronto Seniors Housing calling about an overdue rent payment. You must pay with a credit card over the phone or face eviction. “
  • Suspicious behaviours: TSHC does not take payment over the phone, the caller does not have a name or position you recognize, the scammer is threatening tenancy management action if you do not pay immediately.
  • Solution: Do not provide payment information over the phone. Call Tenant Support Centre to confirm the situation.

Canada Revenue Agency (CRA) scam:

  • “Our records indicate you owe outstanding taxes. If you don’t pay right away we will have to call the police and have you arrested.”
  • Suspicious behaviours: The scammer may request payment in gift cards or cryptocurrency and threaten you with immediate legal action such as arrest.
  • Solution: Hang up right away and call back through the phone number found on the official government website or login to your official Service Canada account at
    canada.ca/taxes to confirm the situation.

If you have been the victim of a crime, report it to the Canadian Anti-Fraud Centre and tell your friends and family to prevent someone else from becoming a victim.

Visit the Canadian Anti-Fraud Centre to learn about current and past scams, learn how to protect yourself and to report a fraud: antifraudcentre-centreantifraude.ca/

Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.

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For more information about the appointment, please visit News & Events.

This poster is also available in other languages:

Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.

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BOARD MEETINGS

Board Meetings are from 8:30 to 11:30 a.m. on:

  • Thursday, June 30, 2022
  • Thursday, September 29, 2022
  • Tuesday, November 29, 2022

COMMITTEE MEETINGS

Audit & Finance and Risk Committee

  • Monday, June 27, 2022 (4:00 to 5:30 p.m.)

Quality and Tenant Engagement Committee

  • no meetings currently scheduled

Corporate Governance and Human Resources Committee

  • Tuesday, June 21, 2022 (4:00 to 5:30 p.m.)

Watch any board or committee meeting at meetings.tshc.ca.

Any member of the public may ask to speak at a Board meeting. This is called a deputation.

Please visit the Board of Directors section of our website for information on how to make a deputation.

Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.

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Always use an ashtray to butt out cigarettes. Never throw them off your balcony, into bushes or down the garbage chute. This is dangerous and can cause a fire.

Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.

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The Fair Pass Transit Discount could save you $1.10 per ride and $32.75 per monthly pass.

Who can get the Fair Pass discount?

Residents who meet all of the following:

  • Live in Toronto
  • 20-64 years old
  • Receive assistance from one of these programs:
    • Ontario Works (OW)
    • Ontario Disability Support Program (ODSP)
    • Child Care Fee Subsidy provided by Toronto Children’s Services
    • Rent-Geared-to-Income Subsidy (RGI)

What do you need to apply?

  • Your PRESTO card number
  • Your proof of program support:
    • Client # from OW, ODSP, Child Care Fee Subsidy or
    • RGI Notice of Decision letter (or equivalent) from housing provider

Apply now: toronto.ca/transitdiscount

For assistance, call the Application & Support Centre at 416-338-8888.

We speak your language!

Language translation (online) and interpretation services (phone) are available.

Don’t have a PRESTO card?

Get one for free at select Toronto Public Library branches. Learn more at torontopubliclibrary.ca/presto

Download a printable version of this poster.

Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.

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The Community Safety Unit is here to help and keep your community safe.

If you have information to share with us or an incident to report: Call the Community Safety Unit (CSU) Dispatch at 416-921-2323.

Your options for service are:

Request to see a CSU Special Constable to attend your location and speak with you in person.A CSU Special Constable can attend your unit and/or the location of the call.

  • A CSU Special Constable can attend your unit and/or the location of the call.
  • A CSU Special Constable will investigate the incident or information that is received.

Request to speak with a CSU Special Constable privately over the phone by leaving your phone number with the CSU Dispatcher.

  • A CSU Special Constable will call you on the phone number that you provided and take a detailed report over the phone.
  • If the incident requires an officer to attend, they will attend and investigate the incident or information received.

Remain anonymous and report an incident.

  • If you wish to remain anonymous, your call will be dealt with in a priority sequence and investigated if required.

In case of emergency please call 9-1-1

If your issue is maintenance-related, contact the Tenant Support Centre at 416-945-0800.

Crime Stoppers can be contacted at 1-800-222-TIPS (8477)

Download a printable version of this poster.

Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.

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Speak up against fraud

Taking important resources away from where they are needed most hurts everyone at Toronto Seniors Housing.

Fraud and waste can take many forms. Here are some
examples:

  • Underreporting income, assets or additional household occupants
  • Subletting a portion or an entire unit (e.g., Airbnb)
  • Submitting false information on documents
  • Theft or misuse of Toronto Seniors Housing assets

Report fraud and waste anonymously to the ClearView Connects hotline.

Call 1-866-781-7956, open 24/7 or visit ClearView Connects at www.clearviewconnects.com

Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.

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Help us keep the laundry machines in your building running longer and in good repair.

When doing laundry, keep these tips in mind:

  • Empty your pockets before putting clothing in the laundry. Loose items like coins or screws can damage machines.
  • Check inside the drum and door ring of the machine and take out any loose items.
  • When your load is done, make sure you take out all your belongings. Check the door ring in case any loose clothing is stuck.

Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.

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Tenants continue to receive scam calls.

These callers tell tenants they are “behind in their rent payments” or that a recent payment “bounced.”

Scammers will demand tenants pay right away or call back at a different number to arrange payments. Some will even threaten tenants with eviction or legal action.

While these calls can be very scary, they are completely fake. If you suspect a call is a scam, hang up right away.

How do I know a call is a scam?

Staff do not take rent payments from tenants over the phone.

Scammers almost always pressure you to act immediately by threatening you with serious consequences. If you are ever unsure, ask for the caller’s name and number, hang up and call our Tenant Support Centre 24/7 at 416-945-0800 to double check.

What if the caller is pretending to be a real staff member and knows my personal information?

Unfortunately, scams are becoming more sophisticated. Think twice before giving out personal or payment information. If you ever think a call sounds like a scam, hang up right away.

If you have been the victim of fraud, report it to Toronto Police or call the Community Safety Unit at 416-921-2323.

If you suspect a call is a scam, hang up right away.

Tenants continue to receive calls from scammers who demand payment over the phone by telling tenants their rent is in arrears or that a recent payment “bounced”. They have also been known to threaten tenants with eviction or legal action.

Staff do not take rent payments from tenants over the phone.

While these calls can be very scary, they are completely fake.

If you are ever unsure, ask for the caller’s name and number, hang up and call our Tenant Support Centre 24/7 at 416-945-0800 to double check.

What if the caller is pretending to be a real staff member and knows my personal information?

Unfortunately, scams are becoming more sophisticated. Think twice before giving out personal or payment information.
If you have been the victim of fraud, report it to Toronto Police or call the Community Safety Unit at 416-921-2323.

Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.