Welcome to Toronto Seniors Housing!
Find out your rights and responsibilities as a tenant, important tenant policies and how to update us about changes that affect your tenancy.
Welcome to Toronto Seniors Housing!
Find out your rights and responsibilities as a tenant, important tenant policies and how to update us about changes that affect your tenancy.
If all members of a household are away for more than 90 days in a row or more than 90 days within a 12-month period, and have not informed Toronto Seniors Housing, they could lose their rent-geared-to-income (RGI) subsidy. Informing Toronto Seniors Housing of any absence longer than 90 days will also help us to address safety and repair needs while a tenant is away.
Please tell us if you are in hospital, in rehabilitation, awaiting trial or have documentation to support another valid reason for being away from your unit longer than 90 days.
Learn more by reviewing the City of Toronto Absence from Unit Guideline (PDF) and our Absence from Unit Policy calling the Tenant Support Centre at 416-945-0800, or visiting your Operating Unit or Property Management office.
The guideline applies to tenants who live in a rent-geared-to-income (RGI) unit.
The guideline 2013-9 Local Eligibility Rule – Absence From Unit states the maximum number of days that all members of a household can be “absent” or not living in their unit and continue to receive a rent-geared-to-income (RGI) subsidy is 90 days. It also outlines the exceptions to this rule.
The maximum number of days that a household can be away from their unit is 90 days in a row or 90 days within a 12-month period.
You will not be eligible for RGI assistance if you are away for more than 90 days unless you have given notice to Toronto Seniors Housing in writing of the reason you are away AND the reason meets one of the exceptions as stated in the City’s guideline.
If you plan to be away for more than 90 days, call the Tenant Support Centre at 416-945-0800, email support@torontohousing.ca or visit your Operating Unit or Property Management office.