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Accessibility Plan

Toronto Seniors Housing is committed to meeting the accessibility needs of people with disabilities in a timely manner. To meet this goal and to meet the requirements of the Accessibility for Ontarians with Disabilities Act (AODA)​, there is a multi-year Accessibility Plan for Integrated Accessibility Standards. This plan will be updated from time to time. 

Learn more about the Accessibility Plan for Integrated Accessibility Standards​.

​Accessibility Program for Tenants​

Often, when we think of accessible services for tenants with disabilities, we think about the tenant’s physical environment or unit. The Accessibility Program gives tenants living with disabilities a chance to work with staff and others to make accessibility improvements to their units and common areas so they can participate in community life.

Read more about​​ the Accessibility Program for ten​​ants​.

Unit Modifications

If you need to function better in your unit, the Accessibility Program can help. The Responsible Personal Accessibility in Toronto Housing (R-PATH) Committee has prepared a resource sheet with answers to the top seven questions asked by tenants about getting a unit modification.

Read the answers to the top seven questions about getting a unit modification.

Accessibility Policies

Please find our accessibility policies on our Policies page.

Request an alternate format

​​​​​We understand that accessibility needs are not the same for everyone. Please email support@torontoseniorshousing.ca if you require any of the content on our website in an alternate format. If you do not have access to email, you can call the Tenant Support Centre at 416-945-0800 to request content in an alternate format.

We will accommodate alternate format requests to the​​ ​best of our ability.​

Accessibility for Staff

Toronto Seniors Housing is committed to accessibility in employment. Read more on our Careers page.

Please email ​hr@torontoseniorshousing.ca or call 416-945-0800 if you would like to apply to a position at Toronto Seniors Housing and need the job posting in an alternate format.

Share Your Feedback

​One of the most important elements of the Accessibility​ for Ontarians with Disabilities Act Customer Service Standard is ensuring customers know the ways to share feedback with Toronto Seniors Housing about our accessible customer service. Please share your feedback: ​​