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Copyright © 2024 Toronto Seniors Housing Corporation

Frequently-asked questions

November 18, 2022

Frequently Asked Questions

Your building will become part of the new Toronto Seniors Housing Corporation on Wednesday, June 1, 2022. We plan to make this a smooth and gradual transition.

What changes on June 1, 2022:

  • Building operations: Toronto Seniors Housing Corporation will operate the building, deliver services and be there to support tenants.
  • Help line: Tenants will call the Tenant Support Centre at 416-945-0800 to request maintenance or information. It will be available 24 hours a day, seven days a week.

What does not change on June 1, 2022:

  • Paying rent: You will continue paying rent to Toronto Community Housing. The way you pay your rent will stay the same. Rent will still be due on the first of the month.
  • Staff: The staff who work in your building will stay the same to meet your day-to-day needs. They will also be your first point of contact.
  • Building repairs: Toronto Community Housing will still own the building, and will take care of any major building repairs or upgrades.

This poster is also available in other languages:

Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.