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Strategic Directions

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Strategic Directions

The Toronto Seniors Housing Corporation’s (TSHC) Strategic Directions, Key Performance Indicators and Roadmap were finalized at the August 3, 2023, TSHC Board meeting, which outline the key initiatives, milestones, and measures that will guide us towards achieving our goals. In February 2024, the TSHC Board approved the transition of the 2023-2024 Interim Strategic Directions to the 2023-2025 Strategic Directions.

Collaboration and engagement were vital to development of the Strategic Directions. We value the contributions from all stakeholders, including tenant representatives, the Senior Tenants Advisory Committee, employees, and partners. Information was also gathered from various reports and other forms of feedback from tenant and partner organizations.

The Roadmap translates the Strategic Directions into a plan for delivery. We will track and measure our progress using Key Performance Indicators linked to the Strategic Directions.

For more information, please click the links below to view our Strategic Directions, Key Performance Indicators and Roadmap.

Strategic Directions

Click the button below to view the interactive document or download an accessible copy here.

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Key Performance Indicators

Click the button below to view the interactive document or download an accessible copy here.

View
Roadmap

Click the button below to view the interactive document or download an accessible copy here.

View
Key Performance Indicator Dashboard

The Key Performance Indicator Dashboard is similar to a report card for the organization. The Dashboard takes information from different sources and combines it to provide a single view of our performance against our Strategic Directions. The Dashboard includes measures that support our four Strategic Objectives and two Enablers. This allows us to track our progress, identify trends and make improvements across the organization.

Q1 2023
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Q2 2023
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Q3 2023
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Q4 2023
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Question and Answer

Click the tabs below to learn more about our Strategic Directions.

Q. When were the Strategic Directions approved?

On April 27, 2023, TSHC’s Board of Directors approved the content and draft Strategic Directions, Key Performance Indicators and a Roadmap to guide activities over the next year and a half. Since Board approval, we have updated the document to be more readable and accessible and have updated the Roadmap of actions.

Q. What are our Strategic Directions?

The Strategic Directions outline the key initiatives, milestones and measures that will guide our progress over the next year and a half.

Q. How are the Strategic Directions measured?

The Roadmap translates the Strategic Directions into a plan for delivery. We will monitor and measure our progress using Key Performance Indicators linked to the Strategic Directions.

Q. How were the Strategic Directions developed?

Collaboration and engagement were vital to development of the Strategic Directions. We value the contributions and perspectives of all stakeholders, including tenant representatives, Senior Tenants Advisory Committee, employees, and partners (City of Toronto, Toronto Community Housing Corporation, health and social services organizations).

Information was also gathered from various reports and other forms of feedback from tenant and partner organizations.

Q. Why are the Strategic Directions important to tenants?

By fostering open communication and involving a broad group of contributors, we will foster a shared commitment and sense of ownership towards our strategic goals.