Form: Tenant Human Rights Complaints - Toronto Seniors Housing Corporation

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For Tenants

Service Requests and Complaints

Types of Rent

Your Tenancy

Seniors Speak Newsletter

Community Letters

Stay Connected

Your Home

Your Unit

Clean & Comfortable

Utilities

Your Building

Parking

Laundry

Garbage

Elevators

Indoor Common Spaces

Outdoor Spaces

Free Community Room Wi-Fi

Safety

Fire Safety

Safety Guide

Emergency Preparedness

Report an Incident

Your Rights

Tenant Charter

Ombudsman

OCHE

Tenant Human Rights FAQ

Accessibility

Accessibility

Accessibility Program for Tenants

Build Standards

R-PATH

Programs & Initiatives

Book a Space

Book a community event or program

Book a one-time private event

Community Connect+

Community Activities Fund

Tax Info

Tax Information

Building Tax Status

Get Service or Support

Tenant Support Center

Community Safety Unit

Local Staff Roles

Health and Community Connections

Get Involved

Senior Tenants Advisory Committee

Tenant Volunteer Handbook
Become a Tenant
- How to Apply
- Types of Rent
Health & Community
News & Events
Careers
About
Contact Us

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Copyright © 2026 Toronto Seniors Housing Corporation

Tenant Human Rights Complaints

If you would like to make a human rights complaints to TSHC, please fill out the form below. To fill out a paper copy, click to print. Please be sure to first read our FAQ to learn more about Human Rights at TSHC. Our Tenant Human Rights Policy can be found here and Tenant Human Rights Complaints Procedure here.

Tenant Human Rights Complaints Form

Instructions: Complete the form below and click Submit when finished or Download a printable version of this form here.

Assistance in completing the form: If you need help understanding or completing the form, please reach out to your Seniors Services Coordinator or your Tenant Engagement & Support Supervisor.

Personal Details

Full Name(Required)

Address(Required)

Street Address Address Line 2 City Province Postal Code

Phone Number(Required)

Email(Required)

Can Toronto Seniors Housing (TSHC) leave a voicemail at this number?(Required)

Yes

No

Do you prefer to be contacted by:(Required)

Email

Telephone

Other(please specify)

Others(Required)

Please indicate the pronouns we should use when referring to you. (he, she, they, etc.)

Communications and Support

Do you need an interpreter?(Required)

Yes

No

If YES, please specify the language(Required)

Do you have any accessibility needs to fully participate in any potential investigation?(Required)

Yes

No

If YES, please describe your needs:(Required)

Are you an agent representing the complainant, e.g. social worker etc.?(Required)

Yes

No

If YES, please provide the information below:

Name(Required)

Telephone Number(Required)

Relationship with the tenant(Required)

Would you like TSHC to communicate with another person regarding this complaint (ex. legal workers, social workers, doctors, etc.)?(Required)

Yes

No

If YES, please provide the information below:

Name(Required)

Telephone Number(Required)

Email Address(Required)

Relationship with the tenant(Required)

Consent

I give my consent to TSHC to contact and share information about me and this complaint with the person named above for the purpose of investigating and resolving this complaint.

Signature(Required)

Your Name
Your Name
Your Name

Date(Required)

NOTE: TSHC will only share information that is relevant to this complaint. If you want to take back your consent at any time, please email solutions@torontoseniorshousing.ca The Centre for Advancing the Interests of Black People is responsible for implementing the organization’s Confronting Anti-Black Racism Strategy. The Centre is a resource for staff and tenants to help them understand and address the impacts of anti-Black racism at TSHC. If there are potential anti-Black racism elements to your complaint, TSHC may consult with the Centre about your complaint. We may do this in order to identify any issues related to anti-Black racism, unless you indicate that you do not wish for the Centre to be involved. If you do not want staff investigating your complaint to consult with the Centre, please indicate this below.

Consent(Required)

I do not wish for TSHC staff investigating my complaint to consult with The Centre for Advancing the Interests of Black People.(Required)

Do you consent to TSHC sharing information about the complaint, including your name, to the person who the complaint is being made against?(Required)

Yes

No

Complaint

Please indicate the individual(s) or entity(entities) to whom the complaint pertains. (Select all that apply)(Required)

Staff

Tenant

Vendor/Agency

Policy/Procedure/Practice

Please provide the details of the individual or entity involved in the complaint. This may include the person’s name, address, position, or other relevant information.

Please specify the Human Rights Code ground(s) you believe were the basis for discrimination or where TSHC did not provide appropriate accommodation. (Select all that apply)(Required)

Age

Family Status

Ancestry, color, race

Marital Status (including single status)

Citizenship

Gender Identity, Gender Expression

Ethnic Origin

Receipt of Public Assistance

Place of Origin

Sex (including pregnancy and breastfeeding)

Creed

Sexual Orientation

Disability

Have you raised this issue with TSHC before?(Required)

Yes

No

If YES, please provide detailed information, including when you raised this issue, the method used, and the individual(s) or department(s) you contacted.(Required)

Details of the Event

Please describe what happened. Include as many details as possible (what happened, the protected ground(s) that you believe played a role in your adverse treatment, where it happened, when it happened, on what dates and at which time(s), who was involved, how you identify with the protected grounds that you have listed, etc.). If you need more space, you can attach additional sheets of paper to this complaint form.

File

Accepted file types: pdf, doc, docx, Max. file size: 50 MB.

Are there any other details you think are important to your complaint? If yes, please include them below.

Agreement

Consent(Required)

The information in this complaint form is true to the best of my knowledge.(Required)

Consent(Required)

I authorize TSHC to collect personal information (such as the information about me in this complaints form).(Required)

Complainant Signature(Required)

Your Name
Your Name
Your Name

Date(Required)

Call our Tenant Support Centre at 416-945-0800. We’re here for tenants 24 hours a day, seven days a week.

Email: Support@TorontoSeniorsHousing.ca

Call the Community Safety Unit at 416-921-2323.

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