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​​​​​​​​​​There are a number of policies and procedures at Toronto Seniors Housing that help to make our communities better places to live for tenants across Toronto.

As part of our transition to operations, the Toronto Seniors Housing Board of Directors is in the process of updating and approving all its policies. Those that have been approved are hyperlinked below. The remaining policies will be added over time.

Accessibility
Accessible Customer Service Policy​​
Accessible Customer Service Policy Guidelines
Accessibility in the Built Environment Policy and Building Standards on Accessibility
Accessibility Policy
Translation​ and Interpretation Policy

Deputations
Deputation Policy​​

Elections and political activity
Acting Assignment Policy
Added Responsibility Pay Premium Policy
Elections Policy​
Guidelines for Elections Policy​​

Human resources, hiring and fair wages
Benefit Waiting Period Policy
Fair Wage Policy​ (under review)
Flex Work Policy
Hiring Policy​
Hours of Work Policy 
Jury Duty and Witness Service Policy
Long-Term Disability Policy
Overtime and Lieu Time Policy
Probationary Period Policy
Psychological Health and Safety Policy
Re-hiring Employees after Separation Policy
Short-Term Disability Policy
Use of Consultants Policy​
Workplace Accommodation Policy
Workplace Harassment Policy
Workplace Violence Policy

Human Rights
Human Rights, Harassment and Fair Access Policy – Tenants
Tenant Complaint Procedure (under review)
Workplace Diversity Policy ​​(under review)

Operational Policies
Classification Scheme
Expense Reimbursement Policy
Information Breach Policy
Investment Policy
Records Management Policy
Rider to Records Management Document

Parking
Parking Policy

Tenant Engagement and Tenant Representatives
​​​Distribution of Tenant Council Funds Policy
Removal of a Tenant Representative
Roles and Responsibilities of Tenant Representatives
Tenant Representative Code of Conduct​​​

Safety
​​​Closed Circuit Television Policy​​​​
Health and Safety Policy Statement

Tenant Absences, Transfers, Relocation and Evictions
Absence from Unit Policy
Addition to Family Composition Directive​​
Eviction Prevention Policy for Non-Payment of Rent (Arrears)​
Evictions for Cause Policy
Relocation Policy​
Tenant Transfer Policy
Visitor and Guest ​​Policy​

Technology
Social media terms of use​

Transparency
Board Reimbursement o​f Expenses Policy
Code of Conduct for Board of Directors​
Conflict of Interest Policy for Directors of the Board
Conflict of Interest Policy Q&A
Director Education and Board​ Development Policy
External Directorship Policy​
Conflict of Interest Policy (Employees)
Fraud Prevention Policy​​
Whistleblower Policy
Privacy Policy
Procurement Policy
Code of Conduct Policy (Employees)

Use of Common Spaces
​​​​Using Common Space Policy​
Non-Residential Use of Space Policy for Agencies
Non-Residential Use of Space Policy for Tenants and Tenant-Led Groups

Vulnerability
Vulnerability Definition Policy​ and Vulnerability Operational Guideline ​​