Paying your rent
During the COVID-19 emergency, Toronto Seniors Housing is not accepting walk-in rent payments at its offices. Tenants have five payment options: drop-box at their Superintendent’s office or local Operating Unit office, mail, online banking, telebanking and pre-authorized payment.
Rent flexibility
We are offering flexibility to both rent-geared-to-income (RGI) and market rent tenants who have lost employment income due to COVID-19.
For RGI households, we will work with you to recalculate your rent in the event of employment income loss. Please contact us for details.
For market rent households, we are offering options to defer a portion of your rent.
Tenants who have not lost employment income because of COVID-19 should continue to pay their rent in full.
To ask for a rent adjustment (RGI) or a deferral (market):
You need to fill out a form and return it to TSHC. You can get the form by:
- Calling our 24-hour Tenant Support Centre at 416-945-0800.
- Sending an email to support@torontohousing.ca
- Downloading the form at torontohousing.ca/covid-19
- Watching for a package TSHC is mailing to your household
Notice of Assessment
Changes to the RGI calculation process previously announced by the City of Toronto that would require tenants to have a Notice of Assessment for the 2019 tax year are delayed until further notice.
Deadline for filing tax returns
The Canada Revenue Agency (CRA) has extended the deadline for filing income tax returns. The new deadline is June 1, 2020.
For more information
Talk to staff or visit torontohousing.ca/covid-19.
Resources for tenants
- Update for tenants – paying your rent – April 27, 2020
- Updates to information on rent flexibility (poster) – April 27, 2020
- Frequently Asked Questions (FAQ) – updated April 29, 2020 for more information about rent flexibility.
- RGI tenants fillable form (PDF)
- Household income and assets review form (PDF)
- Market rent tenants fillable form (PDF)
- TCHC news release for details about the rent flexibility program
- City of Toronto news release about helping vulnerable tenants