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Masks are encouraged in our buildings.

A poster that indicates that masks are encouraged in this building and outlines the public health guidance

Both the City of Toronto bylaw and the policy in our buildings requiring masks are no longer in effect. Wearing a mask in our buildings is now a choice, not a requirement.

Based on public health advice, you should wear a mask:

  • If you feel it is the right choice for you, based on your level of risk
  • In crowded indoor settings
  • For 10 days after first showing signs or symptoms of COVID-19, testing positive or having close contact with a case
  • For 14 days after returning from international travel if you are not fully vaccinated

Now that wearing a mask is a personal choice, please be respectful and considerate of the decisions of others.

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Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.

Frequently-asked questions

A poster with frequently-asked questions about the transition to Toronto Seniors Housing

Frequently Asked Questions

Your building will become part of the new Toronto Seniors Housing Corporation on Wednesday, June 1, 2022. We plan to make this a smooth and gradual transition.

What changes on June 1, 2022:

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  • Building operations: Toronto Seniors Housing Corporation will operate the building, deliver services and be there to support tenants.
  • Help line: Tenants will call the Tenant Support Centre at 416-945-0800 to request maintenance or information. It will be available 24 hours a day, seven days a week.

What does not change on June 1, 2022:

  • Paying rent: You will continue paying rent to Toronto Community Housing. The way you pay your rent will stay the same. Rent will still be due on the first of the month.
  • Staff: The staff who work in your building will stay the same to meet your day-to-day needs. They will also be your first point of contact.
  • Building repairs: Toronto Community Housing will still own the building, and will take care of any major building repairs or upgrades.

This poster is also available in other languages:

Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.

Fraud awareness

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    Fraud can come in many forms, like:

    • Phone calls or text messages
    • Email or messages on social media
    • Letters in the mail
    • In person

    Examples of recent scams:

    Rent arrears: 

    • “Hi, this is Toronto Seniors Housing calling about an overdue rent payment. You must pay with a credit card over the phone or face eviction. “
    • Suspicious behaviours: TSHC does not take payment over the phone, the caller does not have a name or position you recognize, the scammer is threatening tenancy management action if you do not pay immediately.
    • Solution: Do not provide payment information over the phone. Call Tenant Support Centre to confirm the situation.

    Canada Revenue Agency (CRA) scam:

    • “Our records indicate you owe outstanding taxes. If you don’t pay right away we will have to call the police and have you arrested.”
    • Suspicious behaviours: The scammer may request payment in gift cards or cryptocurrency and threaten you with immediate legal action such as arrest.
    • Solution: Hang up right away and call back through the phone number found on the official government website or login to your official Service Canada account at
      canada.ca/taxes to confirm the situation.

    If you have been the victim of a crime, report it to the Canadian Anti-Fraud Centre and tell your friends and family to prevent someone else from becoming a victim.

    Visit the Canadian Anti-Fraud Centre to learn about current and past scams, learn how to protect yourself and to report a fraud: antifraudcentre-centreantifraude.ca/

    Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.

    Introducing CEO Tom Hunter

    A poster with a photo of Toronto Seniors Housing CEO Tom Hunter and the following announcement: Toronto Seniors Housing Corporation’s Board of Directors is pleased to confirm the appointment of Thomas (Tom) Hunter as their first Chief Executive Officer starting May 16. Tom joins Toronto Seniors Housing Corporation from CityHousing Hamilton, where he has served as Chief Executive Officer since 2015. He is a trusted leader and respected community builder. He has partnered with external agencies to raise the standard in supportive seniors housing and improved the well-being of vulnerable populations through community collaboration. Tom is eager to welcome tenants and staff on June 1 when the corporation officially begins operations.

    For more information about the appointment, please visit News & Events.

    This poster is also available in other languages:

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    Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.

    Upcoming Board and Committee Meetings

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    BOARD MEETINGS

    Board Meetings are from 8:30 to 11:30 a.m. on:

    • Thursday, June 30, 2022
    • Thursday, September 29, 2022
    • Tuesday, November 29, 2022

    COMMITTEE MEETINGS

    Audit & Finance and Risk Committee

    • Monday, June 27, 2022 (4:00 to 5:30 p.m.)

    Quality and Tenant Engagement Committee

    • no meetings currently scheduled

    Corporate Governance and Human Resources Committee

    • Tuesday, June 21, 2022 (4:00 to 5:30 p.m.)

    Watch any board or committee meeting at meetings.tshc.ca.

    Any member of the public may ask to speak at a Board meeting. This is called a deputation.

    Please visit the Board of Directors section of our website for information on how to make a deputation.

    Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.

    Fire safety hazards

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    Always use an ashtray to butt out cigarettes. Never throw them off your balcony, into bushes or down the garbage chute. This is dangerous and can cause a fire.

    Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.

    Do you ride the TTC or Wheel-Trans?

    A poster that describes how people can save $1.10 per ride or $32.75 per monthly pass on the TTC or Wheel-Trans. The full text of this poster is on the webpage.

    The Fair Pass Transit Discount could save you $1.10 per ride and $32.75 per monthly pass.

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    Who can get the Fair Pass discount?

    Residents who meet all of the following:

    • Live in Toronto
    • 20-64 years old
    • Receive assistance from one of these programs:
      • Ontario Works (OW)
      • Ontario Disability Support Program (ODSP)
      • Child Care Fee Subsidy provided by Toronto Children’s Services
      • Rent-Geared-to-Income Subsidy (RGI)

    What do you need to apply?

    • Your PRESTO card number
    • Your proof of program support:
      • Client # from OW, ODSP, Child Care Fee Subsidy or
      • RGI Notice of Decision letter (or equivalent) from housing provider

    Apply now: toronto.ca/transitdiscount

    For assistance, call the Application & Support Centre at 416-338-8888.

    We speak your language!

    Language translation (online) and interpretation services (phone) are available.

    Don’t have a PRESTO card?

    Get one for free at select Toronto Public Library branches. Learn more at torontopubliclibrary.ca/presto

    Download a printable version of this poster.

    Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.

    The Community Safety Unit

    A poster that describes the Community Safety Unit. The full text of this poster is immediately below the image on this page.

    The Community Safety Unit is here to help and keep your community safe.

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    If you have information to share with us or an incident to report: Call the Community Safety Unit (CSU) Dispatch at 416-921-2323.

    Your options for service are:

    Request to see a CSU Special Constable to attend your location and speak with you in person.A CSU Special Constable can attend your unit and/or the location of the call.

    • A CSU Special Constable can attend your unit and/or the location of the call.
    • A CSU Special Constable will investigate the incident or information that is received.

    Request to speak with a CSU Special Constable privately over the phone by leaving your phone number with the CSU Dispatcher.

    • A CSU Special Constable will call you on the phone number that you provided and take a detailed report over the phone.
    • If the incident requires an officer to attend, they will attend and investigate the incident or information received.

    Remain anonymous and report an incident.

    • If you wish to remain anonymous, your call will be dealt with in a priority sequence and investigated if required.

    In case of emergency please call 9-1-1

    If your issue is maintenance-related, contact the Tenant Support Centre at 416-945-0800.

    Crime Stoppers can be contacted at 1-800-222-TIPS (8477)

    Download a printable version of this poster.

    Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.

    Don’t tolerate fraud or waste

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    Speak up against fraud

    Taking important resources away from where they are needed most hurts everyone at Toronto Seniors Housing.

    Fraud and waste can take many forms. Here are some
    examples:

    • Underreporting income, assets or additional household occupants
    • Subletting a portion or an entire unit (e.g., Airbnb)
    • Submitting false information on documents
    • Theft or misuse of Toronto Seniors Housing assets

    Report fraud and waste anonymously to the ClearView Connects hotline.

    Call 1-866-781-7956, open 24/7 or visit ClearView Connects at www.clearviewconnects.com

    Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.

    Laundry room notice

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    Help us keep the laundry machines in your building running longer and in good repair.

    When doing laundry, keep these tips in mind:

    • Empty your pockets before putting clothing in the laundry. Loose items like coins or screws can damage machines.
    • Check inside the drum and door ring of the machine and take out any loose items.
    • When your load is done, make sure you take out all your belongings. Check the door ring in case any loose clothing is stuck.

    Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.

    Scam alert: beware of scammers pretending to be staff

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    Tenants continue to receive scam calls.

    These callers tell tenants they are “behind in their rent payments” or that a recent payment “bounced.”

    Scammers will demand tenants pay right away or call back at a different number to arrange payments. Some will even threaten tenants with eviction or legal action.

    While these calls can be very scary, they are completely fake. If you suspect a call is a scam, hang up right away.

    How do I know a call is a scam?

    Staff do not take rent payments from tenants over the phone.

    Scammers almost always pressure you to act immediately by threatening you with serious consequences. If you are ever unsure, ask for the caller’s name and number, hang up and call our Tenant Support Centre 24/7 at 416-945-0800 to double check.

    What if the caller is pretending to be a real staff member and knows my personal information?

    Unfortunately, scams are becoming more sophisticated. Think twice before giving out personal or payment information. If you ever think a call sounds like a scam, hang up right away.

    If you have been the victim of fraud, report it to Toronto Police or call the Community Safety Unit at 416-921-2323.

    If you suspect a call is a scam, hang up right away.

    Tenants continue to receive calls from scammers who demand payment over the phone by telling tenants their rent is in arrears or that a recent payment “bounced”. They have also been known to threaten tenants with eviction or legal action.

    Staff do not take rent payments from tenants over the phone.

    While these calls can be very scary, they are completely fake.

    If you are ever unsure, ask for the caller’s name and number, hang up and call our Tenant Support Centre 24/7 at 416-945-0800 to double check.

    What if the caller is pretending to be a real staff member and knows my personal information?

    Unfortunately, scams are becoming more sophisticated. Think twice before giving out personal or payment information.
    If you have been the victim of fraud, report it to Toronto Police or call the Community Safety Unit at 416-921-2323.

    Contact the Tenant Support Centre at 416-945-0800 if you need this information in an alternate language or format.